Flight Refund was launched by two passionate travelers, Barbara Schulhof , economist and communication specialist, and Tamas Doffek private investor, based on a recognition that even regular travellers are not aware of their rights and their possible eligibilty for compensation. By 2016 the company has become an internationally competitive business as a result of its shareholder support. PannonHitel Zrt., as Flight Refund Kft’s minority owner, strengthens the company with its know-how in financial debt collection.
Passengers who were left without any type of indemnity in the event of a long flight delay, flight cancellation or denied boarding were able to get rightfully compensated only after a costly, complicated and sometimes lengthy legal procedure. In the past few years Flight Refund has significantly strengthened, beside the founders an experienced operative group manages the team of the rapidly growing, now international company.
CEO, Kata Ludvig, joined the team recently as a digital native to boost digital product development and user experience. In the first five years of her career, she worked at several Fortune 500 companies across 4 countries in digital departments. While earning her MBA in California, she accepted the challenge to direct and organize TEDxCSUS, the first-ever independently organized TED event at California State University Sacramento. After completing her studies, she entered the FinTech world as the CMO and Co-Founder of BankZee — a family banking application for financial education, that brings kids, parents, and banks together. Then she decided to take on a new challenge in the travel industry. As a frequent flyer, travel lover, conscious consumer, and, most importantly, a Gen Y professional, she joined Flight Refund as CEO and immediately understood how important role the company plays within the travel industry. “What do I love about FlightRefund? We provide tremendous value to everyone. We support TRAVEL AGENCIES, TRAVEL TECHNOLOGY PROVIDERS and OTAs while delivering the end-user extra benefits and security by helping them get their rightful refunds when their flights are cancelled or delayed. We also provide additional legal support and travel advices. Our numbers prove that we are on the right track. We have closed over 10,000 successful cases so far, with an overall success rate of 98%.”
Anita Zoltai-Szabo, our Business Development Director manages the company’s international expansion. Anita has graduated at the University of Economic Sciences in Budapest with a Master degree in economics majoring in management and international logistics. Later she earned postgraduate degrees in International and IT Management. She has gained her massive aviation industry experience as a regional manager at a GDS provider, where she worked with 34 countries. She earned significant international management and aviation industry experience, working in the Netherlands, France and in England. Flight Refund has international legal and receivables management experts covering all of the European Union. The company operates with a continuously expanding sales and back office team. The company is already present in Romania, Poland, Spain, Portugal, United States, United Kingdom, England, Greece, Turkey, Slovakia, Czech Republic and in Bulgaria continuously and dynamically expanding its partnership network with local travel agencies, therefore millions of passengers can quickly and easily have access to the services of Flight Refund. The customer services department focuses on the fastest and highest possible quality service
Our Chief Legal Officer, Dr. Miklós Pálffy oversees the complete claim enforcement process of our company, providing seamless, personalized and effective solutions to our clients' most critical problems. Miklós is further responsible for our internal legal operations, liaising with foreign legal partners and international law firms and courts. Despite the increasingly unwarranted letters of rejection from airlines, his goal is to enable our customers to close successful cases, with the support of our experts. Dr. Miklós Pálffy graduated from ELTE-ÁJK and Shandong Normal University in China. He is fluent in Chinese and English. Miklós worked for international and Hungarian law firms for almost a decade, providing legal advice to a wide range of companies, from well-known multinational firms to start-ups and local enterprises. Miklós joined our team at the beginning of the COVID outbreak, and views the period as an exciting professional challenge to come up with creative ways to enforce passenger rights in today's unprecedented legal environment.
Currently there are no open positions available. If you are interested in working with us, please send your resume to [email protected]!
In March 2020 Flight Refund Kft. received an investment from Gran III Venture Capital Fund. Thank you for the unceasing confidence and support.
Beneficiary’s name: Flight Refund Kft.
Project Identification Number: VEKOP-2.1.2-17