What can I do if

My boarding was denied?

I purchased a valid ticket, but they did not let me to check in! Can I claim compensation for that?

We all know this story, the plane was overbooked, I arrive on time, I have all the necessary documentation, yet my boarding was denied. We all know that this is a common practice among the airlines to have the flight overbooked, and refuse the surplus number of passengers. Please make sure that you have the staff of the airlines to sign a minutes about the denial of the boarding, it might be helpful during the enforcement of the compensation.

We have already enforced claims against airlines from all over the world, but here is a list of the airlines against whom we have acted successfully:

  • WizzAir
  • RyanAir
  • EasyJet
  • LOT
  • Polish Airlines
  • British Airways

Am I eligible for the compensation under 261/2004 EC Regulation?

In case of denied boarding eligibility does not depend on the price of the ticket, passengers of “low-cost airlines” (such as Ryanair, WizzAir, EasyJet) are also eligible. Eligibility for compensation under 261/2004 EC Regulation also does not depend on the age of the passenger, or the discounted price of the ticket. If at least part of your flight was within Europe, you are most likely eligible (also your fellow passengers).

The amount of the compensation – depending the length of the flight route – is:

  • Under 1500 km – 250 EUR
  • Between 1500 to 3500 km – 400 EUR
  • Over 3500 km – 600 EUR

What happens when my boarding is denied?

First, the airline needs to find volunteers. Volunteers are eligible for compensation, also for refund – if they want it – meals, hotel, if it is necessary. If there are not enough volunteers, the carrier may deny boarding of any passenger.

What are my rights?

If your boarding is denied, you are eligible for:

  1. meals and refreshments
  2. hotel accommodation in certain cases
  3. transport between the airport and place of accommodation (hotel or other)
  4. compensation under 261/2004 EC Regulation

In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.

I was denied! Is it possible to get compensation, and also reimbursement for my costs?

Yes, you are eligible for compensation under 261/2004 EC Regulation, and you can get melas and accommodation from the airlines. If not, the airline must reimburse you for the costs incurred, e.g. the costs of the food, hotel.

I travelled with my family, is my other family members eligible for the compensation under 261/2004 EC Regulation?

Absolutely! Please let your friends, fellow family members know the opportunity!

Was your flight delayed, cancelled or overbooked?

Submit your claim today. For you it's risk-free, but you'll get the compensation you're entitled to.

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