What can I do if

My flight was delayed?

Did you know that you may receive a compensation if the delay of your flight was more than three hours and this compensation can range from 250EUR to 600 EUR per passenger?

How can I claim the compensation if my flight is delayed?

Did you know that you may receive a compensation if the delay of your flight was more than three hours and this compensation can range from 250EUR to 600 EUR per passenger?

But we have another good news for you. Flight Refund has several years of experience of assessing claims, assisting passengers, refuting lies of airlines and forcing them to pay the compensation due.

The good news is that you can get this compensation, even if your flight was operated by a “low-cost airline” (like Ryanair, WizzAir, EasyJet), and it does not depend on the price of your ticket.

We have already enforced claims against airlines from all over the world, but here is a list of the airlines against whom we have acted successfully:

  1. WizzAir
  2. RyanAir
  3. EasyJet
  4. LOT
  5. Polish Airlines
  6. British Airways

Am I eligible for the compensation under 261/2004 EC Regulation?

Eligibility does not depend on the price of the ticket, passengers of “low-cost airlines” (such as Ryanair, WizzAir, EasyJet) are also eligible. Eligibility for compensation under 261/2004 EC Regulation also does not depend on the age of the passenger, or the discounted price of the ticket. If at least part of your flight was within Europe, you are most likely eligible (also your fellow passengers).

The amount of the compensation – depending the length of the flight route – is:

  • Under 1500 km – 250 EUR
  • Between 1500 to 3500 km – 400 EUR
  • Over 3500 km – 600 EUR

Contact with us, and we can check your eligibility under 261/2004 EC Regulation, and also tell your fellow passengers. There is really no point in leaving the due compensation unclaimed.

My airline claims that the delay was due to bad weather conditions? Can I still claim for compensation?

Don’t worry! This is maybe true but maybe not. Contact us, and let us check the weather conditions, and discuss it with the airlines.

Severe weather conditions are the most common factors to the significant proportions of delayed flights. Unfavourable weather may not only affect the departure itself, but also the airway and the destination airport where serious flight delays or cancellations can occur. Already airborne aircrafts can be diverted due to bad weather so they diverge from their scheduled routes making the flight time longer. Bad weather conditions at the destination may slow down the operation of the airport. In some cases the airport can shut down totally, forcing all arriving aircrafts to divert to other airports.

Of course flight delays can happen other way around when the weather affected airport’s diverted traffic cause disruptions. During winter time on some airports deicing of the aircrafts is required, this activity is not scheduled therefore may cause flight delays. Since every flight has a so called take off slot, good to know that one delay can set off a chain reaction, because of an order that needs to be kept for the departing aircrafts air traffic controllers may not be able to immediately reschedule the one that was delayed on the first place . Since an aircraft for a better utilization performs 2-3 routes daily, often takes up delays during previous trips so it can have a knock-on effect to its daily schedule. In some of these cases claims can be validated if the force majeure situation does not affect the flight in question directly. At other long delays or cancellations caused by severe weather airlines liable only for mitigation of damages and not for indemnity.

Airline claims that the delay was to technical fault, and technical fault is an extraordinary circumstance? How can I sue the airlines?

Airlines sometimes falsely claim that the delay was due to technical failure, or it was indeed due to technical failure, but such technical failure does not qualify as extraordinary circumstance. Assessment of the technical failures requires professional expertise, so don’t let airlines fool you, contact us, and collect the compensation. Let us argue with the airlines on your behalf.

Airplanes are complex technical structures under continuous pressure and stress, so despite regular and planned maintenance unexpected minor malfunctions can occur. Fixing of these between two flights can result in flight delays. In case of failure to repair the problem, a replacement aircraft may be required, which is also a time-consuming procedure. In these cases the crew for the replacement aircraft has to be available (not all crew fit for all types of aircrafts; their duty time is up; new crew has to be called in). In case of technical shortcomings, if the airline is ready to prove that the malfunction could not be avoided by regular maintenance and came unexpectedly (e.g. external impact) claims cannot be validated.

Did you miss your plane due to the delay in a previous flight?

You may also eligible for compensation under 261/2004 EC Regulation, if you were offered an alternative flight, and the arrival time of the alternative flight is more than three hours later than the planned arrival of the original flight. Contact us, and we will check your eligibility for the compensation due.

The amount of the compensation – depending the length of the flight route – is:

  • Under 1500 km – 250 EUR
  • Between 1500 to 3500 km – 400 EUR
  • Over 3500 km – 600 EUR

I travelled with my family, is my other family members eligible for the compensation under 261/2004 EC Regulation

Absolutely! Please let your friends, fellow family members know the opportunity!

Was your flight delayed, cancelled or overbooked?

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