Category: Egyéb kategória

How to move in an airplane?

Anyone who has already flown, knows that a long flight can be very tiring. Even a perfectly healthy body gets tired. Here are some tips how to stay fit during a flight. Of course, a "long trip" means different things to everyone. Some people find that sitting for 1 or 2 hours in one place is seriously exhausting, while some people don't mind flying for 10 or 12 hours.

2021.06.11.

Anyone who has already flown, knows that a long flight can be very tiring. Even a perfectly
healthy body gets tired. Here are some tips how to stay fit during a flight.
Of course, a "long trip" means different things to everyone. Some people find that sitting for
1 or 2 hours in one place is seriously exhausting, while some people don't mind flying for 10
or 12 hours. Our bodies are under 25% less pressure (compared to ground level) and
therefore less oxygen is inhaled, so we feel tired earlier. Some people experience jet lag
quickly, others do not at all. Some people become dehydrated quickly and have headaches.
Let’s see what steps you can take to help prevent or minimize jet lag.

What can you do to be fitter in the plane?

It is not a secret that it’s worth moving more. The exercise stimulates blood circulation,
increases heart rate and helps us stay alert. Most flights have automatic seat allocation, but
if you buy a more expensive ticket, you can choose your seat. You should avoid seats near
toilets, because these places are frequented by passengers, making us difficult to move
around. Not to mention the smell and the queue, although there is no doubt that these
inconveniences can increase our heart rate.

Of course, there are advantages and disadvantages when having a window seat or an aisle
seat. You can feel bad when you want to keep moving but the passenger sitting next to you
is watching the final episode of his favourite Brazilian soap opera and you are about to ask
him to stand up. Do not worry about it. You are responsible for your own health and by
pressing the pause button and asking the other passenger to stand up, you can also move a
little. If you want to prepare for a longer trip, check which seat is ideal to choose. You can
visit website https://seatguru.com/ to find out which plane to take and which seat to book.

What to do before you travel?

Eat a little before the trip. As flying is a rather unusual situation, it is stressful. Stress burns
more calories, so you can be hungry sooner. It's easier to cope with stress if you don't have a
completely empty stomach. The humidity in the plane is extremely low (10-20%), so it's a
good idea to drink plenty of water. This reduced humidity dehydrates you quickly, just like
alcohol and coffee. You should avoid drinking them before and during the trip, as
dehydration can cause headaches, which can be awful during a long flight.

What to wear during the flight?

You should not wear tight clothes. We suggest you wearing comfortable clothes. Light and
casual wear is a big advantage. Do not forget that it's cold in the plane, so always take a thin
sweater with you.

How to move around in the plane?

Lack of exercise can be bad for a healthy body. A swollen feet can be the first sign that there
is some problem inside. You should stand up and walk a little, then move your calves a few
times. Neck rolls, shoulder rolls and little gymnastics can make the flight more enjoyable.
There are certain people who can fall asleep at the moment of taking off and sleep until the
doors open. (They usually got the best seats on the plane.) For those who can't relax or fall
asleep, a 10-minute exercise is recommended every 1 or 2 hours.

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Ways to avoid the unpleasant symptoms of jet lag

How can you survive the unpleasant symptoms of a long distance flight? Why is it important, that you minimise the affects of jet lag? When you finally can set off for a holiday to an exotic place, it can be very annoying, if you spend the first couple of days after your arrival suffering from jet lag, instead of enjoying your holiday.

2021.06.04.

How can you survive the unpleasant symptoms of a long distance flight? Why is it important, that you minimise the affects of jet lag?

When you finally can set off for a holiday to an exotic place, it can be very annoying, if you spend the first couple of days after your arrival suffering from jet lag, instead of enjoying your holiday. Travelling through several time zones can upset your biorhythm and sometimes it can take several days before you adjust to the new time zone. Crossing only a few time zones can cause problems in your body, however travelling to the other side of the world can really expose your body to some unusual circumstances.

Most common symptoms of jet lag

Sometimes people are unaware that the unpleasant symptoms are due to the long haul flight and due to crossing time zones. Many don’t realise that these inconveniences can be avoided. The most common symptom of jet lag is sleep disturbance. Some are unable to sleep, some are experiencing the opposite and cant keep awake. The second most common symptoms are irritability, feeling unwell and headaches. These aren’t the most desirable feelings on a holiday. In some cases jet lag can cause problems with digestion, which can be also very annoying, when one wants to have a great time on holiday.

The good news is that these symptoms can be reduced with a little preparation and care. If it is important for you to enjoy every minute of your holiday, then help your body to adjust easier to the new time zone. It needs increased attention... Some are more sensitive to jet lag. In some cases, crossing over time zones can be dangerous. Jet lag can sometimes not only be unpleasant, but dangerous as well. It usually affects the elderly more, however there are illnesses and conditions that need extra attention too. Someone with respiratory problems, or with heart conditions really needs to do everything to make the adjustment smoother. Those suffering from high blood pressure are exposed to risk as well. Problems may occur in case of diabetes too. Jet lag is not an illness, it doesn’t need medical treatment, however it can worsen the symptoms of an existing illness.hence it is worth paying attention to the advices, which can decrease the symptoms of jet lag.

Sleep when flying west! Stay awake when flying east! Everyone behaves differently on a long haul flight. Some sleep during the whole flight, some cant fall asleep and watch movies or read. Jet lag can be decreased if you sleep on the flight when travelling west. If it is possible, its worth planning the journey with a morning arrival at the destination. Like this your body can have a similar feeling to after a good long night sleep and waking before landing will be a very normal feeling. When travelling east, you have to do the opposite. Try to stay awake at least for the last few hours of your flight. If it is possible, try to arrive in the evening or during the night to your destination. Like this you will be tired enough to be able to have a good night sleep. You can try to get used to this in the days leading up to your journey. A few days before your travel you can start adjusting your sleep times. When travelling west, try to go to bed a bit later than usual. When travelling east, try to go to bed and wake as well a bit earlier than usual.

Physical exercise helps

People who spend a lot of their time flying due to their work say that exercise can help ease the symptoms of jet lag. You can start exercising already a few days before your travel, perhaps running a few kilometres. It is very important to do at least half an hour exercise after you arrive at you destination. If you don’t have access to a gym or swimming pool at your accommodation, then go for a short run. This can help with your circulation after sitting for hours on the flight. Increased circulation will supply the brain with sufficient blood. During the flight due to the pressure and low humidity, the body’s circulation decreases anyway. Half an hour exercise can help to avoid jet lag all together.

Natural light is important

After a long flight most people draw the curtains in their hotel room and go straight to sleep. This is the worst you can do. If you arrive at your destination during the day, however tempting it may seem, do not go to bed, because you will never get over the jet lag. If you feel terribly tired, have a half hour rest, but don’t make it dark in the room.

The natural light helps our body to adjust to the new time zone. You may not enjoy the first day of your holiday that much because you are too tired, however if you sleep through the first day, your jet lag can last for days, ruining your whole holiday. Even if you arrive in the middle of the night, open the curtains in your room before you go to sleep. The natural light in the morning will help your awakening. You will adjust to the new time zone much faster.

A few more things

There are a few more things that can help the adjustment. Find a few tips below, that can shorten your jet lag. Different relaxation methods during the flight have already been discussed above. It is very important though, that you pay attention to how you rest after your arrival. Try to adjust to the natural light and rest according to the local time zone. Forget eye masks and earplugs. During the flight many try to get over their fear of flying with the help of alcohol. This is not the best idea with regards to jet lag. Alcohol makes it more difficult for the body to adjust to the new time zone. It will be a lot more difficult to adjust to the new time zone, if you consume alcohol during your flight. Similar is the case with coffee. Coffee can hugely affect the length and the quality of your sleep. It’s not certain that you get the same affect of coffee consumption when you are crossing time zones, then in your normal daily life. You should also consider the fact, that coffee can dehydrate (so can alcohol) and so it can decrease your body’s ability to adjust. Eating and drinking can affect the length and severeness of jet lag as well. Try to eat often and small amounts, this will help not to overload your digestive system.

Make sure you drink enough still water on the flight. Considering all the above, its worth being prepared for the jet lag. You will then have more time to truly enjoy your holiday.

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In what kind of force majeure cases is the passenger not entitled to compensation?

In many cases you can hear that the flight delay or cancellation was due to exceptional circumstances and that’s why the passengers are not entitled to compensation. What are these exceptional circumstances? Sometimes it can seam a bit vague what exceptional circumstance is, hence we are going to explain what counts as exceptional circumstance or

2021.05.14.

In many cases you can hear that the flight delay or cancellation was due to exceptional circumstances and that’s why the passengers are not entitled to compensation. What are these exceptional circumstances? Sometimes it can seam a bit vague what exceptional circumstance is, hence we are going to explain what counts as exceptional circumstance or force majeure. By the way of introduction its worth mentioning that in case of exceptional circumstances, the passengers are not entitled to compensation, however they are still entitled to certain services from the airline. Force majeure is a circumstance, that can not be avoided despite all reasonable efforts. Hence in these cases the airline is not responsible.

Bad weather circumstances

The most common force majeure is the bad weather circumstance, when the airlines are forced to cancel or delay one or more flights. This often causes capacity issues, the airport gets over crowded. However no airline can properly prepare for this circumstance. In these cases of flight delay and cancellation passengers are not entitled to compensation, however the airline must provide certain services for the passengers.

Political instability

When the circumstances either at the departure or at the destination airport suggest a politically unstable situation (eg. terror attack), that of course counts as an exceptional circumstance, that the airline can not influence. In this case the passengers are not entitled to compensation.

Collision with birds

Collision with birds understandably counts as exceptional circumstance, as in these cases the airline has to check the technical condition of the aircraft, to see if it is safe to operate.

Technical issues

Technical issues related to the operation of the aircraft can count as unusual circumstances in certain cases and not in others. In these cases you need to rely on the judgement of the experts, who decide whether the given technical issue derived from negligence or not. The situation is not obvious even if the technical issue was unexpected and it did not get flagged during the maintenance check. In case the flight was delayed or cancelled due to technical issues, the judgement of the experts will decide if it is force majeure or not.

In which cases is it unacceptable to refer to unusual circumstances?

In the past there were many arguments about aircraft collision with passenger stairs. The collision with passenger stairs of course can not count as an unusual event, that could not have been avoided by the airline, as it obviously accrued due to some negligence. An airline referring to this as unusual circumstance is of course unacceptable. Was your boarding denied referring to force majeure? All passengers should know that denied boarding can not be explained by referring to unusual circumstance. If the flight is not cancelled, only the boarding gets denied, then most likely the flight got overbooked, that under no circumstances counts as force majeure. In these cases the passenger is entitled to compensation.

According to the above it is clear when a passenger is entitled to compensation and when a situation counts as force majeure.

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The passengers rights for services in case of delay or cancellation

Rights for catering in case of a delay or cancellation Nowadays it often happens that a flight gets delayed or cancelled. What kind of rights do we have in a situation like this? We will explain this in detail below. What shall I do if my flight is severely delayed or gets cancelled? In case

2021.05.07.

Rights for catering in case of a delay or cancellation

Nowadays it often happens that a flight gets delayed or cancelled. What kind of rights do we have in a situation like this? We will explain this in detail below. What shall I do if my flight is severely delayed or gets cancelled? In case of a delay of more than 5 hours or cancellation you can get a full refund of your ticket, or you can ask to be rebooked on another flight. However in this case you often get trapped at the airport for hours and unless you know your rights, this can mean extra cost for you.

Catering

In a case of delay, cancellation or rebooking, during the waiting time the passengers are entitled to free food and beverages. These costs have to be covered by the airline. You have to get in contact with the airline in order for them to be able to make the right measures. If you don’t have the option for this at the given airport, than make sure that you keep all the receipts of your food and drinks. Do bear in mind that the amount of consumed food and beverages needs to be in proportion with the length of the waiting time.

Communication

If the flight is severely delayed or gets cancelled, the airline needs to provide for the passengers 2 free phone calls and the opportunity to send fax, telex, sms or email as well. You need to claim this directly from the airline.

What shall I do if my flight only leaves the following day?

In the case of rebooking it can happen that you can only continue your journey the following day. This shouldn’t necessarily mean extra costs for you. The airline needs to provide accommodation in a hotel and also pay for the transfer to and from the hotel. Like this, apart from the time loss you don’t meet with any other loss. You need to ask for help related with accommodation from the airline.

What shall I do if the airline doesn’t offer any help?

It can happen that the airline does not offer any services (catering, help for communication, accommodation and transfer) because it does not have a branch at the given airport. In this case, you need to pay for all this yourself. However it doesn’t mean that you wont get reimbursed for it from the airline. It is very important that you keep all receipts of your expenses, because you will need these when you ask for a reimbursement. It’s good to bear in mind that the airline will only reimburse reasonable expenses.

Do I have rights for services in case of unusual circumstances (force major)?

Yes, you do. However you can not claim compensation in case of unusual circumstances (force major), but you are still entitled to get certain services as mentioned above.

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I’ve missed my connecting flight! What do I do now?

It is possible that you can only reach your destination by taking connecting flights. In these cases your on-time arrival can very well depend on the punctuality of the first leg of your journey. If the first leg is cancelled or delayed by only 30 minutes that could be already enough for you to miss

2021.04.27.

It is possible that you can only reach your destination by taking connecting flights. In these cases your on-time arrival can very well depend on the punctuality of the first leg of your journey. If the first leg is cancelled or delayed by only 30 minutes that could be already enough for you to miss your connecting flight and mess up your plans. Instead of panicking let’s see what can be done at this type of events. There are two options: First - single booking. This is the simplest, you have one ticket with all your connecting flights on it.

The only most important thing is that all flights have to be operated by the same airline. In this case a sole airline’s responsibility to fly you from A to B and there’s also no need for you to collect your luggage at the layover airport the airline takes care of transferring that for you so you can pick them up at your final destination. What happens if you miss your connecting flight because of a problem with the first one? At this event the airline is responsible to book you on the next available flight.

During your wait food and beverage vouchers also telecommunication possibility is supposed to be provided. Should there be need for an overnight accomodation the airline will take care of that as well as the transportation to a nearby hotel. The method can vary by the different airlines, sometimes the passenger is supposed to book their own hotel and pay for the accomodation and transport to be reimbursed up to a reasonable amount at a later time. Should you have a reservation made already at your final destination that you can not use because of the missed flight the airline might reimburse you that as well.

In case of an at least 3-hour-delay at your final destination that occured out of the airline’s fault you might be eligible for additional compensation. This type of compensation can be claimed for up to 3 years, depending on the country where the claim is made or the route of the flight in question. Second - two separate bookings. In this case you are responsible for choosing the adequate layover to have sufficient time to pick up and recheck in your luggage for the next flight. Should there be a missed connection in this case you won’t be eligible for any type of compensation mentioned above.

Please note that in case of budget airlines there are no such thing as connecting flights. All flights have to be booked independently and the airline is not responsible for missing the next one during your journey or for transferring your luggage from one to the other. In case of two separate tickets you can only be eligible for compensation if one of your flights is cancelled or more than 3 hours delayed and the amount of indemnity will be only for the affected flight not for your whole journey.

Compensation is only due if the reason for the delay or cancellation is not outside of the airline’s scope of operation (e.g. weather, strike or any other force majeure event). Should you be late for your flight don’t miss to notify the airline in time so there could be a possibility to buy a new ticket for the next one at a discounted price. If you have already checked in to the flight you’re about to miss there is no possibility to get the discount you will be marked as ’no show’ which can affect your return booking as well.

The amount of the compensation depends on the distance between your flight’s origin and its destination or as mentioned above in case of connecting flights operated by the same airline, in one booking the distance between your first flight’s origin and your final destination. The amount varies between EUR 250-600 per passenger. Should you have any questions regarding the above or an unfortunate event of delay or unexpected cancellation in the past 2 or 3 years please do not hesitate to contact us.

Our international team of experts are ready to take on your case without any hidden expenses. www.flightrefund.com

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Rail passenger rights in case of delay

In this article we are writing about rail passenger rights for delayed trains. Trains are often delayed in Hungary, but it’s important to know the length of the delay. As in all major sectors, there is also an EU Regulation about rail passenger rights. Under the Regulation, in the case of a cancellation or a

2021.04.13.

In this article we are writing about rail passenger rights for delayed trains.

Trains are often delayed in Hungary, but it’s important to know the length of the delay. As in all major sectors, there is also an EU Regulation about rail passenger rights.

Under the Regulation, in the case of a cancellation or a delay of more than 60 minutes, passengers have the right to the reimbursement of the full cost of the ticket for the part of the journey not made, or continuation or re-routing under comparable transport conditions at the earliest opportunity or at a later date at the passengers’ convenience.

If passengers do not opt for reimbursement, they may claim a compensation for the delay. The Regulation sets the minimum compensation but railway undertakings can pay more compensation based on the transport contract. The rail passenger can claim minimum 25% of the ticket price for a delay of 60 to 119 minutes, and minimum 50% of the ticket price for a delay of 120 minutes or more. The passenger having a travel pass or season ticket can be entitled to compensation in accordance with the railway undertaking’s compensation arrangements. The compensation must be paid in money within one month after the submission of the request. Under the Regulation the compensation of the ticket price cannot be reduced by financial transactions costs such as fees, telephone costs or stamps. However, railway undertakings may introduce a minimum threshold under which payments for compensation will not be paid. This threshold shall not exceed EUR 4.

It is also important that the passenger is not entitled to compensation if he or she is informed of a delay before he buys a ticket, or if a delay due to continuation on a different service or re-routing remains below 60 minutes.

You can read the detailed rules on railway undertakings’ websites in accordance with these provisions.

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Author: dr. Zsuzsanna Burján

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My flight was cancelled! – what do I do now?

Preparing for a vacation is so exciting. The planning, the fine tuning, the scheduling, packing the bags just not to leave anything behind…this process could take up weeks. It is understandable that news about your flight being cancelled is a shocker especially after having everything planned ahead so meticulously. How is it possible? There are

2021.04.07.

Preparing for a vacation is so exciting. The planning, the fine tuning, the scheduling, packing the bags just not to leave anything behind…this process could take up weeks. It is understandable that news about your flight being cancelled is a shocker especially after having everything planned ahead so meticulously. How is it possible? There are so called force majeure events or extraordinary circumstances that are outside of the scope of business operation of an airline. Such as inclement weather, strike, terrorist threats or accidents.

On the other hand when your flight gets cancelled due to a technical failure or some cases of operational mishap according to the 261/2004 EC Regulation those events could be the fault of the airline even in case of budget airlines. Should an event like this occur am I eligible for compensation? What are the criteria that I need to pay attention to? In case of a flight cancellation albeit the regulation airlines would go out of their way to avoid payment. It can be a serious and lenghty task to have them compensate you. Although should the flight take off from an airport within the EU or the airline is registered in the EU (Community Carrier) it has to comply with these regulations and might have compensation obligations.

What are the details the passenger has to pay attention to? First and foremost, time! When have you been notified of the cancellation?

- if 14 days or earlier before your scheduled flight departure in this case you are not entitled to compensation. The airline is supposed to find you an alternative flight the closest to your original flight schedule. If you decline they will return your money for the plane ticket of that particular flight;

- if between 7 to 14 days before your scheduled flight departure you are not eligible for compensation if the airline offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival;

- if less than 7 days before your scheduled flight departure you are not eligible for compensation if the airline offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; In these events the airline is not obliged to compensate but to mitigate.

Indemnity claiming You might be entitled to a compensation in all other cases where the amount applicable could vary between EUR250 to EUR600 per passenger depending on the distance of the flight, the location of the take-off (EU or non-EU), where the airline is seated and the length of the delay at the final destination. You are not leaving your money in the pocket of the airline, are you?

Don’t spend time browsing the regulation or fighting for your rights! Register your claim in just a few minutes and save time! Contact us at www.flightrefund.com

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How to travel cheap? 7+1 tips for finding the cheapest flights!

Everyone knows that there are huge differences among flight ticket prices. It is important where you would like to travel with which airline, but it is also relevant when you book your ticket, when you want to travel and on what site you buy your ticket. This article can be useful not only for beginner

2021.03.30.

Everyone knows that there are huge differences among flight ticket prices. It is important where you would like to travel with which airline, but it is also relevant when you book your ticket, when you want to travel and on what site you buy your ticket. This article can be useful not only for beginner travelers, but more experienced travelers can find new solutions.

  1. Information: Gather information! If you know the destination and the date, check the offered prices. As there are many price comparison websites and flight booking websites, it is worth spending time on them. Once you have checked all of them and selected the flights, you can visit the airline’s website. It is possible that there is a sale on those flights, so you can get them cheaper.
  2. Flexibility: If you want to travel really cheap, you should be flexible. If it is not a problem for you to travel a few days earlier or later, or if you want to go to Spain, but it does not matter to visit Madrid or Barcelona, you are more likely to find a ticket at a better price. On Tuesdays and Wednesdays, you can probably travel cheaper than on Fridays and Sundays.
  3. Nearby airports: It is worth looking around for the return trip. For example, if you want to travel to Milan, but you find only more expensive solutions for the return flight, you should check if you can get home cheaper from Bolzano just 200 kilometers away. Of course, extra costs are added for the transport between the two airports. Another benefit is that you can see even more from that country.
  4. Think ahead or be spontaneous: According to most statistics, flight tickets are the cheapest 5 or 8 weeks before departure. It is not true for holiday season when we expect heavy traffic or for popular resort destination in summer. But if you know two months before when you want to travel, it is worth booking your ticket. If you feel like you just need a short break somewhere for few days, you can watch the offer of cancelled tickets or last-minute deals. You may find great destinations. App called Flight Tonight can help you with this.
  5. Mistake fares: Themost common cause of airline mistake fares is human error. Based on miscalculated costs you may find tickets with wrong pricing, so you can travel much cheaper. If you buy a ticket this way, wait with the hotel reservation until the airline confirms the booking.
  6. Connecting flights: If your destination is far, check if it’s worth taking a connecting flight. It’s often cheaper than a single flight. You can find a cheaper solution for the return flight, if you book the two routes separately.
  7. Baggage: When flying with a low-cost airline, find out how many bags you can take without extra fees and how much additional fees the airlines charge for extra baggage, for reserved seating and for onboard services. The ticket can be cheap, but if you add these fees, you can still save money by choosing the flight of a traditional airline. Be sure to read the fine print to avoid surprises.

+1. Flight delay and cancellation: If you have a flight disruption for which you are entitled to compensation, do not miss the opportunity! You may get money back for your next trip. In case of flight delay, cancellation and missed connection, the airports can also offer compensations. Please do not hesitate to contact us when you can be entitled up to EUR 600 in compensation depending on your flight distance.

Further information: http://www.flight-refund.eu

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Why is REFUNDGO good for the travelers?

We are excited to share that our new refundGO service is now available in the IRIX Travel Booking System. What does it mean for Travel Agencies, who use IRIX Travel Booking System? They can offer “peace of mind” for their travelers and can showcase their duty of care with a pro-active, caring service. We believe

2021.03.17.

We are excited to share that our new refundGO service is now available in the IRIX Travel Booking System.

What does it mean for Travel Agencies, who use IRIX Travel Booking System?

  • They can offer “peace of mind” for their travelers and can showcase their duty of care with a pro-active, caring service. We believe this is especially important now, when travelers are hungry for those services and confirmations that can rebuild their trust towards hassle-free travel. 
  • They can earn additional revenues by selling a new service that is appreciated by their travelers
  • They get it all automated in IRIX Travel Booking System, no paperwork, no administration, no additional workload

Why is REFUND GO good for the travelers?

  • RefundGO Travelers can receive almost immediate compensation in case of a flight disruption, right after they had a delay or cancellation – they don’t have to wait months to receive their money. They get a seamless priority service.
  • RefundGO Travelers receive more. They get 100% compensation (without any success fee or administration fees).

For more information on RefundGO, please check out our our product page http://www.flight-refund.eu/products-b2b/

Our development partner, DCS plus is a global travel technology company, with offices and customers all over the world, providing adaptable, affordable and cutting-edge tools and services for travel professionals. Having refundGO available in IRIX Travel Booking System, travel agencies can book refundGO services seamlessly, automated into their booking flow.

Would you like to know more about this solution? Please get in touch with us here

“We are proud that our services are now available for all IRIX users all over the world. We strongly believe this is the right time to launch our pro-active services that help to rebuild a stronger trust in travel. We all need to work together to rebuild trust in air travel again as we all faced unprecedented number of disruptions and uncertainties last year.” – Kata Ludvig, CEO of Flight Refund

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Baggage Claims

The number of travels has significantly decreased due to the pandemic situation, but we should not forget that a checked-in luggage can be lost, destructed or damaged. Let’s see the cases: We can talk about destruction, loss or damage to baggage and baggage delays. The air carrier is responsible only for the checked-in baggage. Obviously,

2021.03.16.

The number of travels has significantly decreased due to the pandemic situation, but we should not forget that a checked-in luggage can be lost, destructed or damaged. Let’s see the cases:

We can talk about destruction, loss or damage to baggage and baggage delays. The air carrier is responsible only for the checked-in baggage. Obviously, there are certain exceptions when the luggage is already damaged or overused.

The European Council mentions air carriers’ liability for passengers and their baggage in EC Regulation 2027/1997. Under the Regulation airlines must inform passengers of the provisions relating to their liability.

It is important to know that each airline has got very detailed rules and regulations regarding baggage problems. So, the rules of procedure are determined where and within what time the passenger have to report the problem and in what cases the airline is exempted from the payment and what the maximum amount is that the airline has to pay to the passengers etc. You can read it in their policy on their website. However, these rules must meet EC Regulation.

Under EC Regulation the air carrier’s liability for delayed or destroyed baggage is up to 1000 SDR. It’s about 1200 EUR.

It is important that the airlines can make a payment over that amount limit but they are not allowed to set a smaller amount limit.

You can make a claim not only against the air carrier but you can request a payment from your insurance company. Travel insurance policies always contain insurance events concerning lost and damaged luggage. It is essential that the insurers reimburse only under the terms and conditions in the contract. If there are certain exclusions in the contract, the insurer will not pay for them. It is also important that the insurers reimburse only those damages that have not been paid by the airlines. That’s why the insurers require all documents used during the procedure with the airline.

It is not a travel season now, however in the future, it is worth checking not only the terms and conditions of the airlines but buying a travel insurance in order to get a full reimbursement for our lost or damaged baggage.

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Author: dr. Zsuzsanna Burján

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